This Privacy Policy describes how Green Grip Wax ("Green Grip", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.greengrip.com.au (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide our Services, we collect personal information about you from a variety of sources, depending on how you interact with Green Grip. This includes:

To communicate with you

To fulfill orders

To improve the Services

To comply with legal obligations

To enforce our terms and protect our rights

What Personal Information We Collect

Information You Provide to Us Directly:

Contact details (name, address, phone, email)

Order and billing information

Account details

Customer support communication

Information We Automatically Collect:

Device and browser information

IP address

Usage patterns on our Site

Cookies and similar technologies

Information from Third Parties:

Service providers (e.g., Shopify, payment processors)

Advertising and analytics providers

How We Use Your Personal Information

To Fulfill Orders and Provide Services

We use your information to process orders, arrange shipping, handle returns, and provide account-related communications.

Marketing and Promotions

With your consent, we may send promotional communications or show targeted ads.

Security and Fraud Prevention

We monitor and investigate suspicious activity to protect our users and services.

Customer Support and Service Improvement

Your information helps us provide responsive support and improve the overall Green Grip experience.

Cookies

Like many websites, we use cookies to remember preferences, run analytics, and personalise content. For cookie information related to Shopify (our store platform), see Shopify’s Cookie Policy.

You can control cookies through your browser settings. Blocking cookies may affect your experience.

How We Disclose Personal Information

We may disclose your personal information to:

Vendors and service providers (e.g., shipping partners, customer support, IT)

Payment processors and platforms like Shopify

Marketing and advertising partners

Legal authorities if required by law

Our business affiliates

In the event of a business transfer (e.g., sale or merger)

Category Recipients

Identifiers and contact details Vendors, business partners, affiliates

Commercial information (orders, support) Payment processors, fulfillment providers, analytics partners

Network activity (Usage Data) IT providers, ad tech companies, analytics platforms

Geolocation (via IP or technical tools) Shopify, third-party analytics or security services

We do not sell or use sensitive personal information without your explicit consent.

Third Party Links

Our Site may link to other websites not operated by Green Grip. We’re not responsible for their content or privacy practices. Please review third-party privacy policies if you leave our Site.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect data from individuals under 16. If you believe a child has shared personal information with us, please contact us for deletion.

Security and Retention of Information

We use reasonable measures to protect your data, but no system is 100% secure. We recommend not sharing sensitive information through insecure channels.

Data is retained as long as needed to provide Services, comply with legal requirements, and enforce policies.

Your Rights

Depending on your jurisdiction, you may have the right to:

Access your data

Request deletion

Correct inaccurate information

Receive a copy of your data

Limit or restrict processing

Withdraw consent

Appeal decisions

Manage communication preferences

To exercise any of these rights, contact us using the details below. We may verify your identity before proceeding.

We do not discriminate against users who exercise privacy rights.

Complaints

If you have concerns about your data or how we handle it, contact us. If you're not satisfied with our response, you may lodge a complaint with your local data protection authority.

International Users

If you access our Services from outside Australia, please note that your information may be transferred, stored, and processed in countries where our service providers operate (e.g., Shopify). We ensure appropriate safeguards are in place for international transfers.

Contact

If you have any questions about this Privacy Policy or wish to make a privacy-related request, please contact:

Green Grip Wax

📧 Email: hello@greengrip.com.au

ABN: 65 887 053 614

📍 Australia